The second-hand marketplace Members Voice Anger About Sizing Changes
Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
The second-hand shopping app has altered its size classifications for women's and children's clothes without notifying all shoppers about the modification.
Online Platforms Reaction
Countless users and merchants have taken to social media claiming that product pages now present an altered size classification compared to what was initially listed because of the remapping.
The platform stated the new system was more in line with similar services.
The platform has recommended to examine their items and adjust the sizing manually if necessary, causing user dissatisfaction.
Size Classification Updates
Before the change, the sizing featured one number and one letter, for instance S/8 or M/10.
The new system has a letter and a range such as S/UK 8-10.
In some cases, the sizing has been recategorised - for example a size L was previously a 12 but is now a UK 16-18.
Shopper Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, located in Scotland, explained products she uploaded with size 14 tags were appearing on the platform as size 20–22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.
Manual Updates
Charlotte Lunn, located in England, said she had been left angered by the change as she had to manually change the measurements for "each individual item".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.
Marketplace Information
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This represents another occasion where an unanticipated change within the service has received backlash: earlier, Vinted reversed a change regarding delivery choices after backlash from users.
